Frequently Asked Questions (FAQ)
Product Questions
1. What types of products do you offer?
We offer a wide range of men’s apparel including backpacks & bags, boardshorts, headwear, shirts, shoes, slippers & flip flops, and T-shirts. Our products are from top brands like Vans, Salty Crew, and Vissla.
2. Are your products authentic?
Yes, all our products are 100% authentic. We source directly from the brands to ensure the highest quality.
3. Do you offer size guides for your products?
Yes, we provide detailed size guides for each product category to help you find the perfect fit. You can find these guides on the product pages.
Shipping & Delivery
1. What are your shipping options?
We offer two main shipping methods: Standard Shipping via DHL or FedEx, which costs $12.95 and takes 10-15 days after dispatch, and Free Shipping via EMS for orders over $50, which takes 15-25 days after dispatch.
2. Do you ship internationally?
Yes, we ship globally except for certain remote areas in Asia and other regions. If you’re unsure about delivery to your location, please contact our customer service team at [email protected].
3. How long does it take to process an order?
Orders are typically processed within 1-2 business days. During peak seasons, processing times may slightly increase.
Returns & Exchanges
1. What is your return policy?
We offer a 15-day return policy from the date of receipt. Items must be in their original condition with all tags attached. For more details, please visit our Returns & Exchanges page.
2. How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at [email protected] with your order details. We will guide you through the process.
3. Are there any items that cannot be returned?
Yes, certain items like final sale products or items without original tags may not be eligible for return. Please check the product description for details.
Payment & Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
2. Is my payment information secure?
Yes, we use secure payment gateways to ensure your payment information is protected.
3. How do I create an account?
You can create an account during the checkout process or by visiting the ‘Sign Up’ page on our website. Having an account allows you to track orders, save your shipping details, and more.
Customer Support
1. How can I contact customer service?
You can reach our customer service team via email at [email protected]. We aim to respond to all inquiries within 24 hours.
2. Do you have a physical store?
Our primary operations are online, but you can visit our office at 2035 Mill Street, Anderson, US 29621 for any inquiries or assistance.
3. Can I track my order?
Yes, once your order has been dispatched, you will receive a confirmation email with tracking information. You can use this to track your order’s progress.
Why Choose Us?
1. What makes Buy Men’s Apparel different?
We are committed to providing high-quality men’s apparel at affordable prices with reliable delivery options. Our focus on customer satisfaction and a seamless shopping experience sets us apart.
2. Do you offer any discounts or promotions?
Yes, we regularly offer discounts and promotions. Be sure to sign up for our newsletter to stay updated on the latest deals.
3. Can I find exclusive products on your website?
Yes, we often carry exclusive items from our featured brands. Keep an eye on our new arrivals section for the latest additions.
Thank you for choosing Buy Men’s Apparel. We are here to help you step up your style game and embark on new adventures!